It is a great pleasure to announce that Oakwood is one of the few selected to participate in a joint innovation effort between two of the largest European telecommunications operators, namely Proximus and Swisscom. This is the third ‘Call for Innovation’ challenge which is being organized. More specifically, we will be participating in the Call Center Challenge, which is a closed challenge to which only a select group of parties is admitted.
The Call Center Challenge addresses one of the core activities within the telecommunication industry: call center operations. Artificial intelligence allows automation of routine work and enables agents to focus on complex or emotional tasks in personal interactions. This allows the call center as a whole to increase both throughput, quality and ultimately increase customer satisfaction.
In the challenge, we will be focusing on call center conversation sentiment analysis. If you would like to learn more about the specific solution we are bringing to the challenge, feel free to get in touch with us and we are happy to tell you more about it.