The NMBS/SNCB will soon be launching a proof-of-concept on Facebook Messenger to inform you about important railway updates. The general idea behind the chatbot is that you not only can ask questions about the current quality of operations of the railway network, but also be informed about future changes or events on your commute. Through this channel, the NMBS wants to improve the quality of the information services provided to its travelers.
With Bottist, Oakwood was responsible for conceptualizing the general functionalities of the chatbot and invented the Pierre Perron character for the NMBS.
We will keep you updated here once the chatbot is publicly released by the NMBS!