Together with TeleTicketService, the main ticketing provider for famous Belgian event venues such as Sportpaleis and Lotto Arena, Oakwood will be revolutionizing the ticketing industry through chatbot technology. As a proof-of-technology, the Bottist Platform will be employed by TeleTicketService to support customer servicing operations. Customers of the famous ticketing provider with questions about their reservations will be supported 24/7 with instantaneous replies by a digital assistant. Fully integrated with their support backend (Zendesk), the chatbot will provide a seamless customer experience for ticketing customers.
Once the chatbot is live and publicly available, we will announce it here.