Revolutionizing the Ticketing Industry with Chatbots

Together with TeleTicketService, the main ticketing provider for famous Belgian event venues such as Sportpaleis and Lotto Arena, Oakwood will be revolutionizing the ticketing industry through chatbot technology. As a proof-of-technology, the Bottist Platform will be employed by TeleTicketService to support customer servicing operations. Customers of the famous ticketing provider with questions about their reservations will be supported 24/7 with instantaneous replies by a digital assistant. Fully integrated with their support backend (Zendesk), the chatbot will provide a seamless customer experience for ticketing customers.

Once the chatbot is live and publicly available, we will announce it here.

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By | 2018-02-15T09:26:38+01:00 February 14th, 2018|Categories: Chatbots, Use cases|Comments Off on Revolutionizing the Ticketing Industry with Chatbots

About the Author:

Koen is co-founder of Oakwood and specializes in Artificial Intelligence, Machine Learning and Natural Language Processing. He's highly proficient with Python and NodeJS.