Give the right answers.
Our knowledgebase management tool provides the right knowledge to your chatbot to answer any question.
Intelligent Question-Answering Algorithm
Our algorithm can link your customer’s frequently asked questions to the right answer in the Bottist Platform knowledgebase within the snap of a finger. With Natural Language Understanding the question is processed and matched with the corresponding answer. An answer is only given if the AI evaluates the quality of the answer as high.
Smarter with every question
Our platform is self-learning and self-improving. If a particular question cannot be answered, or the quality of the answer is below the treshold, the question is presented to a real agent. The agent can immediately answer the question by clicking on the suggested answer in the dashboard.
There is not always a happy path.
That’s why our platform provides enterprises the ability to keep complete control over conversations.
Keep control over your chatbot conversations
Even the most advanced conversational AI need some form of human oversight. Our platform provides enterprise clients to keep control over their conversations.
Possibility for human handover
Some conversations need the involvement of a real customer service agent. Our platform provides your customer the possiblity to request a rerouting to a real agent, if needed through your social media suite.